A Support Engineer is responsible for providing first level support to end users on IT related support requests. This role must demonstrate superior communication and organizational skills to respond to diverse and sometimes urgent needs. It is expected that all client interactions will be done with “white glove” customer service.
A Support Engineer will work closely with other technical resources and Management to ensure timely resolution or escalation of incoming service issues. A Support Engineer must be able to understand technical issues related to Microsoft’s core business applications and operating systems, backup devices and software, workstation and server hardware and clearly communicate the problem in both verbal and written forms.